General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

For information about customs, import duties, etc., visit: Customs and Excise - Luxembourg, Taxation and Customs Union

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight. 

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

Starting July 1st 2021, the EU ended the low-value consignment relief for shipments equal to or less than €22 for goods to the EU from outside the EU based on arrival date. From July 1st 2021, based on the order date, iHerb is registered in the Import-One-Stop-Shop (IOSS) and will collect, declare, and pay the VAT to the tax authorities for distance sales of imported goods with a value not exceeding €150.

• Colis Prive: Duties, Taxes, and Fees Prepaid. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite customs clearance; no further payments are required at the time of delivery.
  All orders shipped by this carrier are cleared in the Netherlands and will be subject to import and tax regulations of the Netherlands.
  For shipping related inquiries regarding Colis Prive orders, please contact the Colis Prive Customer Service by phone at 0 806 000 250.
• DPD: Duties, Taxes, and Fees Prepaid! All duties, taxes, and import fees are pre-collected at the time of checkout to expedite customs clearance; no further payments are required at the time of delivery.
  All orders shipped by this carrier are cleared in the Netherlands and will be subject to import and tax regulations of the Netherlands.
  For shipping related inquiries regarding DPD orders, please contact us via our website: https://www.dpd.com/lu/fr/contact/.
• Mondial Relay: Duties, Taxes, and Fees Prepaid. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite customs clearance; no further payments are required at the time of delivery.

All orders shipped by this carrier are cleared in the Netherlands and will be subject to import and tax regulations of the Netherlands.

For shipping related inquiries regarding Mondial Relay orders, please contact the Mondial Relay Customer Service at https://www.mondialrelay.fr/contact-clients-particuliers/ or 09 69 32 23 32.

• DHL Express: For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at +352 35 09 09.
• FedEx: For shipping-related inquiries, please contact FedEx at https://www.fedex.com/en-lu/customer-support.html

Restrictions

At iHerb, we respect the rules and regulations of each government and do our best to block prohibited products from our site. However, the regulations can change frequently, and therefore we strongly recommend customers conduct due diligence to ensure the products that you are importing are permitted in your country. See also iHerb’s Terms of Use.

Contact Us

Click here to get connected with iHerb's customer service.