iHerb is a US company serving customers worldwide since 1996 and ships to over 180 different countries! All iHerb orders are shipped directly from our warehouses in the US located in California, Kentucky, Illinois, Pennsylvania and one in South Korea. Please see below information about the country selected.
General Information
Orders near the tax-free limit may be assessed by Duties and Taxes (D&T) as the currency exchange rate may vary.
To find out if you need additional licenses or permits to import the items, please check with your local customs office.
Customs Information
Import tax and duties will be imposed on orders with the total value exceeding $3 USD.
For information about customs, import duties, etc., visit: Indonesian Customs and Excises
Restrictions
According to Indonesia Customs regulations, the quantity limit for supplements is 5 items per order. The maximum total quantity is 20 items per order. The following substances are not allowed to be imported into Indonesia: poppy seed, hemp, DHEA.
Shipping
The estimated delivery date is available during checkout. However, it may be affected by air freight delay, Customs hold, or any other complications outside of iHerb’s control.
For UPS and DHL, you may need to pay import taxes, customs duties, or a brokerage (handling) fee which are separate from your shipping fee. You will be billed directly from the carrier of your choice.
| Carrier | Order limit | Tax & Duties | Tracking | Contact Info |
|---|---|---|---|---|
| Rincos/JNE | Max weight: 4.5 kg (10 lbs) | Included | Full tracking | Rincos Customer Service: +62 821 2340 9673 JNE Customer Service: +62 21 2927 8888 |
| Ninja Express | Max weight: 4.5 kg (10 lbs) | Included | Full tracking | Ninja Express Customer service: [email protected] +62 21 2926 4120 |
| UPS | Max weight: 68 kg (150 lbs) | Not included - may be collected at delivery | Full tracking | UPS Express Customer Service: +62 21 2753 4884 |
| DHL | Max weight: 68 kg (150 lbs) | Not included - may be collected at delivery | Full tracking | DHL Express Customer Service: +62 21 7917 3333 |
*Customers must provide a copy of the following documents in order to clear their order from customs:
Contact Us
Click here to contact iHerb's customer service.
