iHerb is a US company serving customers worldwide since 1996 and ships to over 180 different countries! All iHerb orders are shipped directly from our warehouses in the US located in California, Kentucky, Illinois, Pennsylvania and one in South Korea. Please see below information about the country selected.
General Information
Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.
Customs Information
For information about customs, import duties, etc., visit: Customs and Excise Department
Shipping
The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.
| Service Name | Tracking | Max Order Weight Limit | Storage Period |
|---|---|---|---|
| Global Air Home Delivery with Tracking* | Full tracking available | 22LBS (9.98KG) | N/A |
| Global Air Locker with Tracking* | Full tracking available | 10LBS (4.5KG) | SF Locker:2 Days Kerry Locker: 2 Days |
| SF Express Home Delivery | Full tracking available | 52LBS (24KG) | N/A |
| Cainiao Network Home Delivery | Full tracking available | 22LBS (9.98KG) | N/A |
| Kerry Express Home Delivery | Full tracking available | 22LBS (9.98KG) | N/A |
*If Global Air Home Delivery with Tracking is selected, iHerb will allocate the quickest and most affordable shipping carrier in your region (Shipping carriers available with the services include: Cainiao Network, Kerry Express, or SF Express). With Global Air Locker with Tracking, iHerb will allocate the quickest and most affordable locker options for your choice. Once your order is ready for pickup from the pickup location/locker you select, the carrier will send a SMS with pickup instructions.
Shipping Company Contact Information
| Cainiao Network | Email: [email protected]
Phone: +852 30183617 CS Operation Hours: Monday-Sunday 9:00-18:00 |
| SF Express | Email: [email protected] Phone: +852 27300273 CS Operation Hours: Monday-Friday 8:00-20:30 Saturday-Sunday (Holidays) 8:00-20:00 |
| Kerry Express | Email: [email protected] Phone: +852 35130850 CS Operation Hours: Monday-Friday 9:00-18:00 Saturday-Sunday 9:00-13:00 |
Contact Us
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